HP LaserJet Error Messages S – Z

Message on printer display	What it means	What to do
SHORTAGE PAGE SIMPLIFIED	The printer had to compress the job to fit it in available memory. Some data loss might have occurred.	1. Press GO to continue. (The print quality of these pages might not be acceptable.) Add more memory to the printer or to simplify the print job
RAM DISK IS WRITE PROTECTED	RAM disk is protected, and no new files can be written to it.	Disable the write protection through HP JetAdmin.
TONER LOW	The message first appears when about 15 percent of the toner is remaining in the toner cartridge (about 1,500 pages remaining for the 10,000-page cartridge and about 900 pages remaining for the 6,000- page cartridge at five percent coverage). Depending on how the printer has been configured in the configuration menu, it will either continue to print or stop.	If the printer has stopped, you can resume printing by pressing GO for each job.  The high voltage power supply could also cause this error.
TONER OUT	The toner cartridge has run out of toner. Depending on how the printer has been configured, it will either continue to print or stop. Due to the resolution of the toner level sensor, it is possible that a small amount of toner (less than one percent) might still be present in the cartridge.	If the printer has stopped, you can resume printing by pressing GO for each job. Replace toner cartridge. The high voltage power supply could also cause this error.
TRAY [X] EMPTY [TYPE] [SIZE]	The specified tray is empty, but the current job does not need this tray in order to print correctly. If this message appears and the tray contains print media, a sensor could be damaged.	1. Load the empty tray (x) to clear the message. If you do not load the specified tray, the printer will continue printing from the next available tray, and the message remains. 2. If the message remains after the specified tray is loaded, check sensor arm flags for damage and be sure they move freely. 4. Replace defective paper out sensors.
TRAY [x] LOAD [TYPE] [SIZE] where x is tray 2, 3, or 4	This message occurs for the following reasons: Tray 2, 3, or 4 was requested, but the tray is empty. Tray 2, 3, or 4 was requested, but the adjustments are not set for the requested type or size.	1. Make sure that all three paper size adjustments have been made. Also make sure that the type has been set at the control panel. 2. Load the requested media into an indicated tray. Ensure the tray is fully seated.   4. Make sure the paper tray is set for the proper size.  Also you might need to replace the cassette size PCA.
TRAY 1 LOAD [TYPE] [SIZE]	The print job has requested a size and/or type of media that is not loaded.	Load the requested print media into tray 1 (or any other desired tray). - Ensure that the trays are correctly adjusted for size. - The tray type settings (and size for tray 1) must be set from the paper-handling menu. If this message appears and the correct media is loaded: - Ensure that all paper size adjustments have been properly performed (see page 220). - Ensure the tray type setting is correct in the paper-handling menu. - Check the size tabs on the right side of the tray. - Check the size switches and paper sensors. - Ensure the tray is fully seated.
TRAY 1 SIZE = [xxxx]	The printer is asking what size of media has been loaded in tray 1.	In response, you can take either of the following actions: 1. Press SELECT to accept the paper size. 2. Press -VALUE+ to change the size and then press SELECT to accept the new size. The printer will first display the TRAY 1 TYPE = XXXX message (see the description of that message). If you do not press any buttons in the time-out period (about one minute), it displays this TRAY 1 SIZE = XXXX message. Changing the size here changes the default for tray 1 paper size in the paper-handling menu.
TRAY 1 TYPE = [xxxx]	The printer has received a job under the three following conditions: - The media type requested by the job is not available in the printer. - Tray 1 has been set for CASSETTE. - Media has been placed in tray 1 (thus triggering tray 1’s paper sensor). If you do not press any buttons, the message disappears in about one minute).	You can take either of the following actions: 1. Press SELECT to accept the paper type. 2. Press -VALUE+ to change the type and then press SELECT to select the new type. Note Changing the type here changes the default for tray 1 media type in the paper-handling menu. If you do not do anything during the time-out period (about one minute), the printer will print on the media in tray 1.
UNABLE TO MOPY JOB	Memory or file system failures would not allow a mopy job to occur. Only one copy will be produced.	1. Reseat RAM DIMMs and/or the EIO hard disk. 2. Install additional memory or an EIO hard disk.
UNABLE TO STORE JOB	Memory or file system failures would not allow the print to store the job.	1. Reseat RAM DIMMs and/or the EIO hard disk. 2. Install additional memory or an EIO hard disk.
UNSUPPORTED SIZE IN TRAY [yy]	An external paper-handling device detected an unsupported media size. The printer will go offline until the condition is corrected.	Verify the media meets the supported size specifications
USE [TYPE] [SIZE] INSTEAD?	If the requested media size or type is not loaded, the printer asks if it should use another size or type instead.	1. Press -VALUE+ to scroll through the available types and sizes. 2. Press SELECT to accept the alternate type or size.

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HP LaserJet Error Messages N - R

Message on printer display	What it means	What to do
OFFLINE	The printer is offline	Press GO or READY or ONLINE to place the printer online.
OUTPUT BIN FULL alternates with CLEAR PAPER FROM [BINNAME]	The output bin is full and needs to be emptied.	Remove the sheets from the output bin.  Also, the output sensor could be out of alignment, or the photosensor for the output bin could be bad.
PAPER WRAPPED AROUND FUSER	Print media is wrapped around the fuser.	1. Turn the printer off to keep the media from wrapping more firmly around the fuser. 2. Open the top cover and remove the toner cartridge. 3. Remove all the visible media. 4. Leave the printer turned off and remove the fuser to remove any remaining print media.
PERFORM PRINTER MAINTENANCE	To ensure optimum print quality, the printer prompts the customer to have routine maintenance installed	Install the printer maintenance kit. You must reset the maintenance page count after performing printer maintenance. Note The printer maintenance kit is a consumable item and is not covered under warranty
PROCESSING CLEANING PAGE	The printer is conducting the manual cleaning-page process.	Wait for the job to finish. This can take up to 2.5 minutes.
PROCESSING JOB	The printer is processing a job	Wait for the job to finish. This can take several minutes for a complex print job. If the printer "hangs up" on processing a job then it could be a bad formatter board.
RAM DISK DEVICE FAILURE	The RAM disk had a critical or fatal failure.	1. Reseat the RAM disk. 2. Replace the RAM disk.
RAM DISK FILE OPERATION FAILED	The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).	1. Check the filename and directory name. 2. Reseat the RAM disk. 3. Retry the operation.
RAM DISK FILE SYSTEM IS FULL	The RAM disk file system is full.	1. Delete unnecessary files and then try again, or turn the printer off, and then turn the printer on to delete all files on the device. (Delete files using HP Resource Manager or another software utility. See the software online help for more information.) 2. If the message persists, increase the size of the RAM disk. Change the RAM disk size from the configuration menu on the printer control panel. HP Resource Manager can also be used to increase or decrease the RAM disk size.

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HP LaserJet Error Messages F - M

Message on printer display	What it means	What to do
FILE SYSTEM IS FULL	The disk file system is full.	1. Delete all unnecessary files from the EIO disk and then try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.) 2. Advise the customer to increase the permanent storage (use a larger EIO disk or add a RAM DIMM).
FLASH DEVICE FAILURE	The flash DIMM had a critical or fatal failure.	1. Reseat the flash DIMM and ensure it is locked into place. 2. Remove the flash DIMM and replace it with a new one. 3. The formatter could also be bad; replace formatter if needed.
FLASH FILE OPERATION FAILED	The requested operation could not be performed (for example, attempting to download a file to a nonexistent directory).	1. Check the file name and the directory name. 2. Reseat the flash DIMM. 3. Retry the operation.
FLASH FILE SYSTEM IS FULL	The flash file system is full.	Delete unnecessary files from the flash DIMM and try again. Use HP Resource Manager to download or delete files and fonts. (See the software help for more information.)
FLASH IS WRITE PROTECTED	The flash DIMM is protected and no new files can be written to it.	Disable the write protection through HP Resource Manager.
HP TONER DETECTED alternates with PRESS GO TO CONTINUE	The printer has detected that the toner cartridge is not a genuine HP toner cartridge because it does not see or recognize the toner cartridge’s identification (model, manufacturing date, and serial number).	1. Make sure the toner cartridge is a genuine HP toner cartridge. A non-HP toner cartridge will produce this error. Any printer repair required as a result of using non-HP toner is not covered under the printer warranty. 2. If the HP toner cartridge is new, the Elabel (cartridge memory) is missing or has been tampered with. 3. If the HP toner cartridge is used, the printer will not recognize the cartridge until 20 pages have been printed. After 20 pages have been printed, the error message disappears. 4. If the HP toner cartridge is used, and the error message remains after 20 pages have been printed, the cartridge has previously run out of toner. Replace the toner cartridge.
INPUT DEVICE CONDITION [XX.YY]	An input paper-handling device has a condition that needs attention before printing can resume. 1st X = Device number in chain 2nd X= Device type (three types): 1 = Input 2 = Output 3 = Stapler/stacker unit YY = Device specific error	1. Turn the printer off. 2. Disconnect the cable to the input paper handling devices and then reconnect it. 3. Ensure the device is properly connected and any doors or paper guides are properly closed. 4. Turn the printer on. 5. See the documentation that came with the paper-handling device for assistance.
INSTALL DUPLEXER	The printer is unable to print the current job because the duplexer is not installed or not inserted correctly.	1. Turn the printer power off. Install or reinsert the duplexer and ensure it is fully seated. 2. Ensure the right-angle power cord is used for the printer.
INSTALL TONER CARTRIDGE	The toner cartridge has been removed and must be reinstalled for printing to continue.	Reinstall the toner cartridge and ensure it is fully seated. The high voltage power supply might also cause this error.
INSTALL TRAY [X]	The printer is unable to print the current job because the specified tray [X] is open or not inserted correctly	1. Reinsert the specified tray. 2. Check for damaged tabs on the right side of the tray. 3. Check for damaged tray sensor switches in the printer. 4. Replace the PCA controller in the feeder
LOADING PROGRAM [NUMBER] alternates with DO NOT POWER OFF	Programs and fonts can be stored on the printer’s file system. At startup time, these entities are loaded into RAM. (These entities can take a long time to load into RAM depending on the size and number of entities being loaded.) The specifies a sequence number indicating the current program being loaded.	Wait for the program to load
MANUALLY FEED [TYPE] [SIZE]	One of the following occurred: - A manual feed was requested.-There is no media in tray 1.- The wrong size of media is loaded. - The control panel is not set for the size and type of media loaded.	1. If manual feed was not what you were expecting, check your software settings. 2. Load the requested paper into manual feed tray. 3. Press GO (or READY on older printers) if the desired paper is already loaded in manual feed tray. 4. Press -VALUE+ to scroll through other available types and sizes. 5. Press SELECT to accept the alternate type or size.
MEMORY FULL STORED DATA LOST	There is no available memory in the printer. The current job might not print correctly and some resources (such as downloaded fonts or macros) might have been deleted.	Press GO to continue. Add more memory to the printer or to simplify the print job.
MEMORY SETTINGS CHANGED	The printer changed its memory settings because it did not have enough memory to use the previous settings for I/O buffering and resource saving. This usually occurs after removing memory from the printer, adding a duplexer, or adding a printer language.	Press GO to continue. Add more memory to the printer or to simplify the print job.
MEMORY SHORTAGE JOB CLEARED	The printer did not have enough free memory to print the entire job. The remainder of the job will not print and will be cleared from memory.	Press GO to continue. Add more memory to the printer or to simplify the print job.

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